Frequently Asked Questions

Quick answers about accreditation, state approvals, payments, access, and certificates.

Course Structure

What’s included in the recertification course?

Each recertification course (EMR, EMT, AEMT, and Paramedic) is organized into three sections, and each section issues its own completion certificate. This gives you maximum flexibility to meet your agency or state needs.

  • Personal — Your self-selected CE hours.
  • Local / State — Content required by your state, region, or agency.
  • National — Content mapped to the NREMT NCCP National Component.

To fully satisfy National Registry (NREMT) recertification, complete all three sections (Personal, Local / State, and National). If your state’s Local / State requirements were completed elsewhere (e.g., via your agency or a state course), you may skip that section here and still use your Personal and National certificates from MedConEd toward your recertification packet.

Tip: Keep all three MedConEd certificates handy—many states and agencies ask to see which hours were applied to each component.

Accreditation & Approvals

Is MedConEd.com CAPCE approved?
Yes. MedConEd.com is accredited by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE). Our courses meet national standards and are accepted in most U.S. states.
Are your courses reported to Florida's CE Broker?
Yes. MedConEd.com is an approved Florida CE Broker provider. We automatically report eligible course completions to CE Broker for Florida licensees.
What about Virginia and New Jersey?
Approvals for Virginia and New Jersey are currently pending. While pending, you can still complete our CAPCE-approved courses and submit your certificate directly to your state agency. Automatic state reporting is not yet available in VA or NJ.
Do your courses count toward NREMT recertification?
Yes. CAPCE-accredited courses are accepted by the National Registry of EMTs (NREMT) for recertification. Course completions are directly reported to National Registry by CAPCE.

Payments & Pricing

What payment methods do you accept?
We accept all major credit cards. Payments are securely processed through PayPal and Stripe — use whichever you prefer.
Do I need a PayPal account?
No. You can check out as a guest with a credit card via PayPal, or pay with Stripe without using PayPal at all.
What is your refund policy?
If you have trouble accessing a course, contact support@medconed.com. Refunds may be granted case-by-case.

Course Access & Certificates

How do I access my courses?
First, create a free account on MedConEd.com. After logging in, browse the catalog and purchase any course. Your purchased courses will appear in your dashboard immediately.
How long do I have to complete a course?
Unless a course states otherwise, you have 12 months from purchase to complete it.
Do I receive a certificate of completion?
Yes. After finishing all requirements, you will receive an immediate, downloadable certificate stored in your account.
Are completions reported automatically?
  • CAPCE: Reported via the CAPCE Accreditation Management System (AMS).
  • Florida: Reported automatically to CE Broker for eligible courses.
  • Other states: Submit your certificate per your state's requirements. (VA/NJ approvals pending.)

Support & Technical Help

I forgot my password — what do I do?
Use the "Forgot Password" link on the login page to reset instantly.
Who can help with technical issues?
Email us at support@medconed.com and we will assist you ASAP.

Recertification by State

Can I use MedConEd to recertify in my state?

Most states accept CAPCE-accredited continuing education for EMS recertification. Some states add extra steps (e.g., state-approved vendors or reporting). Use the table below as a guide.

State Requirements / Notes
AlabamaAccepts CAPCE-accredited CE.
AlaskaAccepts CAPCE-accredited CE.
ArizonaAccepts CAPCE-accredited CE.
ArkansasAccepts CAPCE-accredited CE.
CaliforniaAccepts CAPCE-accredited CE.
ColoradoAccepts CAPCE-accredited CE.
ConnecticutAccepts CAPCE-accredited CE.
DelawareAccepts CAPCE-accredited CE.
District of ColumbiaAccepts CAPCE-accredited CE.
FloridaAccepts CAPCE; CE is tracked via CE Broker. MedConEd automatically reports eligible completions to CE Broker for Florida licensees.
GeorgiaAccepts CAPCE-accredited CE.
HawaiiAccepts CAPCE-accredited CE.
IdahoAccepts CAPCE-accredited CE.
IllinoisAccepts CAPCE-accredited CE (confirm local EMS system rules if applicable).
IndianaAccepts CAPCE-accredited CE.
IowaAccepts CAPCE-accredited CE.
KansasAccepts CAPCE-accredited CE.
KentuckyAccepts CAPCE-accredited CE.
LouisianaAccepts CAPCE-accredited CE.
MaineAccepts CAPCE-accredited CE.
MarylandGenerally accepts CAPCE; follow MIEMSS scope/content guidance for your level.
MassachusettsAccepts CAPCE-accredited CE.
MichiganAccepts CAPCE-accredited CE.
MinnesotaAccepts CAPCE-accredited CE.
MississippiAccepts CAPCE-accredited CE.
MissouriAccepts CAPCE-accredited CE.
MontanaAccepts CAPCE-accredited CE.
NebraskaAccepts CAPCE-accredited CE.
NevadaAccepts CAPCE-accredited CE.
New HampshireAccepts CAPCE-accredited CE.
New JerseyState approval required. NJ OEMS approves CE directly; CAPCE alone is not sufficient. MedConEd state approval pending.
New MexicoAccepts CAPCE-accredited CE.
New YorkState CME program (or exam) governs recertification; CAPCE may count toward NREMT but NYS requires participation with an approved CME sponsor for CME-based renewal—verify with your agency.
North CarolinaAccepts CAPCE-accredited CE.
North DakotaAccepts CAPCE-accredited CE.
OhioAccepts CAPCE-accredited CE.
OklahomaAccepts CAPCE-accredited CE.
OregonAccepts CAPCE-accredited CE.
PennsylvaniaAccepts CAPCE-accredited CE.
Rhode IslandAccepts CAPCE-accredited CE.
South CarolinaAccepts CAPCE-accredited CE.
South DakotaAccepts CAPCE-accredited CE.
TennesseeAccepts CAPCE-accredited CE.
TexasAccepts CAPCE-accredited CE (subject to Texas DSHS rules for CE providers).
UtahAccepts CAPCE-accredited CE.
VermontAccepts CAPCE-accredited CE.
VirginiaVirginia OEMS-approved CE vendor required; completions are pulled into OEMS records by the vendor. CAPCE alone is not sufficient. MedConEd state approval pending.
WashingtonAccepts CAPCE; some CE may require approval by the local/region medical program director—confirm locally.
West VirginiaAccepts CAPCE-accredited CE.
WisconsinAccepts CAPCE-accredited CE.
WyomingAccepts CAPCE-accredited CE.

Disclaimer: State policies change. We do our best to keep this information current, but it should not be considered defenative. It is the student’s responsibility to confirm recertification requirements with their state EMS office and local agency/medical director. This is stritly a general guide.