Frequently Asked Questions

Quick answers about recertification, accreditation, state approvals, payments, access, reporting, certificates, and refunds.

Course Structure & NREMT Recertification

What’s included in the recertification course?

MedConEd recertification courses are organized around the National Registry of Emergency Medical Technicians (NREMT) National Continued Competency Program (NCCP). The current NCCP model has three continuing-education components:

National — Education addressing the NREMT National Component requirements for your certification level.
Local / State — Education that may be specified by your state, region, agency, or medical director. If no specific topics are required, NREMT treats these hours as flexible EMS-related education.
Individual — Flexible EMS-related continuing education selected by the clinician.

MedConEd issues separate certificates for the applicable course sections so you can document how your education was completed and apply the hours appropriately.

The current NREMT continuing-education totals are 16 hours for EMR, 40 hours for EMT, 50 hours for AEMT, and 60 hours for Paramedic. State or agency requirements may add other obligations.

Do I have to complete all three NCCP components through MedConEd?

No. If you have already completed qualifying Local / State or Individual education elsewhere, you may use MedConEd for only the education you still need.

If you are using a MedConEd package to satisfy your entire NREMT continuing-education requirement, complete the applicable National, Local / State, and Individual sections. You are still responsible for any additional state, agency, skills-verification, application, or renewal requirements that apply to you.

Can I complete all of my NREMT continuing education online?

Yes. NREMT currently permits continuing education to be completed through online or in-person education and does not impose a limit on the amount of online continuing education that may be used for NREMT recertification.

State requirements can be different. Always confirm whether your state imposes additional content, provider-approval, reporting, skills, or renewal requirements.

Review NREMT recertification requirements.

Does completing a MedConEd course automatically renew my NREMT certification?

No. MedConEd provides continuing education that can be used toward NREMT recertification, but completing the education does not by itself renew your National Registry certification.

You must still complete the NREMT renewal process through your National Registry account, including submitting your recertification application, paying the applicable NREMT fee, and completing any required agency, Training Officer, Medical Director, or skills verification.

Are MedConEd courses self-paced?

Yes. Unless a course specifically states otherwise, MedConEd online courses are self-paced. You can work through the course on your own schedule during the access period.

Can I start immediately after purchasing a course?

Yes. After your payment and enrollment are successfully processed, the course is available through your MedConEd account. If you experience an enrollment or access problem after payment, contact support@medconed.com.

Do I have to buy a complete recertification package if I only need certain CE hours?

Not necessarily. If you only need specific continuing-education hours or topics, you may choose education that matches your remaining requirements. Before purchasing, compare what you still need with your NREMT transcript, state requirements, and any agency or medical-director requirements.

Accreditation & Approvals

Is MedConEd.com CAPCE accredited?

Yes. MedConEd.com is accredited by the Commission on Accreditation for Prehospital Continuing Education (CAPCE). CAPCE-accredited education is accepted by NREMT and is recognized by state EMS systems, although individual states may impose additional approval, content, submission, or distance-learning requirements.

Do your courses count toward NREMT recertification?

Yes. NREMT accepts CAPCE-accredited continuing education for recertification when the education meets the applicable NREMT requirements.

MedConEd reports eligible CAPCE course completions to the CAPCE Accreditation Management System. CAPCE course records can then be imported into your NREMT transcript from your National Registry account using the Import CAPCE Courses feature.

See CAPCE instructions for importing courses into NREMT.

Are my MedConEd completions automatically reported to NREMT?

Not directly. Eligible CAPCE completions are reported to CAPCE. You can then import those CAPCE records into your NREMT transcript through your National Registry account. Importing education into your NREMT transcript is separate from submitting and completing your NREMT recertification application.

Are your courses reported to Florida's CE Broker?

Yes. MedConEd automatically reports eligible course completions to CE Broker for Florida licensees when the required Florida credential information is present and accurate in the learner's MedConEd profile.

If you are a Florida licensee, make sure your Florida credential information is entered correctly in your profile so your completion can be matched and reported.

What information should I enter in my MedConEd profile?

Use your legal name and accurate EMS credential information. When applicable, enter your NREMT number, state of licensure, license or certification number, credential level, and expiration information exactly as shown in your official records. Accurate information helps CAPCE, NREMT, CE Broker, and state reporting systems correctly match your continuing-education records.

What about Virginia and New Jersey?

Virginia: Virginia requires online third-party CE vendors to be approved by Virginia OEMS for CE to be automatically credited through the vendor. MedConEd's Virginia approval is currently pending. Until approval is confirmed, do not assume that a MedConEd completion will automatically count toward Virginia state recertification.

New Jersey: New Jersey OEMS maintains its own CE approval process. MedConEd's New Jersey state approval is currently pending. CAPCE accreditation alone should not be treated as confirmation that a course satisfies New Jersey state CE requirements.

CAPCE-accredited education may still be used toward NREMT recertification when it meets NREMT requirements.

Payments, Pricing & Refunds

What payment methods do you accept?

We accept major credit cards. Payments are securely processed through the payment options shown during checkout, including PayPal and Stripe where available.

Do I need a PayPal account?

No. When guest card checkout is offered by PayPal, you may pay by credit or debit card without opening a PayPal account. You may also use the other payment methods displayed at checkout.

What is your refund policy?

You may request a full refund within 7 calendar days of purchase when you have completed less than 10% of the course or course package, have not completed a final examination or other course-completion assessment, have not been issued a completion or continuing-education certificate, and the completion has not been reported to an external credentialing organization.

We also address duplicate charges, accidental purchase of the wrong course, and qualifying technical-access problems.

Read the complete MedConEd Refund Policy.

What if I accidentally purchase the wrong course or certification level?

Contact us as soon as possible. If you have not substantially begun the course and no certificate has been issued, we will generally allow your payment to be transferred to the appropriate MedConEd course. Any price difference will be handled according to our Refund Policy.

Course Access & Certificates

How do I access my courses?

Create or sign in to your MedConEd account, select the course you want, and complete the enrollment or payment process. Courses in which you are currently enrolled will be available from your account dashboard.

How long do I have to complete a course?

Unless a course states otherwise at the time of purchase, you have up to 365 days from the date of purchase to complete it. Your purchase is for the educational course and the opportunity to complete it during the stated access period; it is not a subscription or guarantee of permanent course access.

Do I receive a certificate of completion?

Yes. After you successfully complete the requirements for an eligible course or course section, your completion certificate is made available electronically through your MedConEd account.

Will I still be able to access my certificates after my course access ends?

Yes. MedConEd retains issued certificates in your account's certificate history so you can return later to review and download your completed training records.

You should also keep your own copies of continuing-education documentation for your records and for any audit or credentialing requirement.

Which completions are reported automatically?

CAPCE: Eligible CAPCE completions are reported to the CAPCE Accreditation Management System.
NREMT: CAPCE records can be imported into your NREMT transcript using NREMT's Import CAPCE Courses feature; NREMT recertification itself is not automatic.
Florida: Eligible completions are automatically reported to CE Broker when the required Florida credential information is available and accurate.
Other states: Reporting rules vary. Some states accept a certificate, some require a state-approved provider or electronic vendor reporting, and some impose additional requirements.

Support & Technical Help

I forgot my password — what do I do?

Use the Forgot Password link on the login page and follow the instructions sent to the email address associated with your account.

Who can help with a technical or course-access problem?

Email support@medconed.com. Please include your name, the email address on your account, the course involved, and a brief description of the problem.

Recertification by State

Can I use MedConEd to recertify in my state?

CAPCE-accredited continuing education is broadly recognized for EMS continuing education, but state licensing and certification rules are not identical. Some states require additional course approval, specific content, electronic reporting, an approved vendor, skills verification, or other renewal steps.

Important: The information below is a general reference for CAPCE continuing-education acceptance. It is not a guarantee that a particular course, number of hours, or delivery method will satisfy every requirement for your state credential. Always verify current requirements with your state EMS office, agency, and medical director as applicable.

Last reviewed: September 20, 2026.

State	Requirements / Notes
Alabama	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Alaska	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Arizona	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Arkansas	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
California	CAPCE-accredited CE may be accepted subject to California and local EMS agency requirements. Verify current requirements before relying on a course for state renewal.
Colorado	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Connecticut	CAPCE-accredited education may be used, but Connecticut maintains its own EMS continuing-education and renewal requirements. Confirm current Connecticut OEMS requirements for your certification level.
Delaware	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
District of Columbia	CAPCE-accredited CE is generally accepted. Confirm current District content, reporting, and renewal requirements.
Florida	CAPCE-accredited CE may be used. Florida tracks continuing education through CE Broker. MedConEd automatically reports eligible completions when the required Florida credential information is present and accurate.
Georgia	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Hawaii	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Idaho	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Illinois	CAPCE-accredited CE may be accepted, but local EMS system requirements may also apply. Confirm requirements with your EMS system and state.
Indiana	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Iowa	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Kansas	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Kentucky	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Louisiana	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Maine	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Maryland	CAPCE-accredited CE may be accepted, but Maryland EMS requirements and applicable content rules still apply. Confirm current MIEMSS requirements for your level.
Massachusetts	Massachusetts accepts CAPCE-accredited continuing education. Follow current Massachusetts OEMS recertification instructions for your certification level and cycle.
Michigan	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Minnesota	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Mississippi	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Missouri	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Montana	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Nebraska	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Nevada	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
New Hampshire	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
New Jersey	New Jersey OEMS maintains its own CE approval process. MedConEd's New Jersey state approval is currently pending. Do not rely on CAPCE accreditation alone as confirmation of New Jersey state CE approval.
New Mexico	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
New York	New York has its own EMS recertification pathways and approved-sponsor requirements. CAPCE education may be useful for NREMT, but New York state renewal must follow current NYS Bureau of EMS requirements.
North Carolina	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
North Dakota	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Ohio	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Oklahoma	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Oregon	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Pennsylvania	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Rhode Island	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
South Carolina	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
South Dakota	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Tennessee	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Texas	CAPCE-accredited CE may be accepted subject to Texas DSHS provider, content, and renewal requirements. Confirm current requirements before renewal.
Utah	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Vermont	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Virginia	Virginia OEMS approval is required for an online third-party vendor to provide vendor-reported Virginia CE credit. MedConEd's Virginia approval is currently pending. Do not assume MedConEd CE will post to your Virginia OEMS record until approval is confirmed.
Washington	CAPCE-accredited CE may be accepted, but state, regional, or medical-program requirements may also apply. Confirm current Washington requirements locally.
West Virginia	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Wisconsin	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.
Wyoming	CAPCE-accredited CE is generally accepted. Confirm current state content, reporting, and renewal requirements.

Disclaimer: State EMS rules change periodically. This page is provided as a general reference and is not a substitute for current instructions from your state EMS office. Clinicians are responsible for confirming applicable certification, licensure, continuing-education, reporting, and renewal requirements with their state EMS agency and, when applicable, their employer, agency, or medical director.