Refund Policy

MedConEd wants learners to be confident in their purchase. Because our courses provide immediate access to online educational content and continuing-education credit, refunds are available under the conditions below.

Standard Refund Eligibility

You may request a full refund within 7 calendar days of purchase if:

• You have completed less than 10% of the course or course package;
• You have not completed a final examination or other course-completion assessment;
• No completion certificate or continuing-education certificate has been issued; and
• The course completion has not been reported to CAPCE, National Registry, a state agency, or another credentialing organization.

Refund requests that meet these conditions will normally be approved.

Courses That Have Been Substantially Used

Refunds are generally not available once:

• More than 10% of the purchased course or course package has been completed;
• A final examination or course-completion assessment has been completed;
• A certificate has been issued; or
• Continuing-education credit has been reported to an external organization.

These limitations help protect the integrity of continuing-education records and prevent completed educational content from being refunded after it has been used.

Purchased the Wrong Course or Certification Level

If you accidentally purchase the wrong course or certification level, contact MedConEd as soon as possible.

If you have not substantially begun the course and no certificate has been issued, we will generally allow you to transfer your payment to the appropriate MedConEd course rather than requiring you to purchase a second course.

If the replacement course costs more, you will be responsible for the difference. If it costs less, MedConEd may refund the difference to the original payment method.

Duplicate Purchases or Duplicate Charges

Duplicate purchases or duplicate payment transactions will be refunded in full after verification.

Technical Problems

If a technical problem caused by MedConEd prevents you from accessing or completing a purchased course, please contact us so we can attempt to correct the problem.

If MedConEd is unable to restore reasonable access to the course, we will provide an appropriate refund, course replacement, or account credit.

Refunds are not normally provided for problems caused by a learner's internet connection, unsupported device or browser configuration, forgotten login credentials, or other conditions outside MedConEd's control when reasonable technical support or an alternative method of access is available.

State, National Registry, or Credentialing Requirement Changes

Continuing-education and recertification requirements may change.

If a regulatory agency changes its requirements after your purchase and the purchased course can no longer reasonably be used for its intended continuing-education purpose, MedConEd will review the situation individually and may provide a refund, course substitution, or account credit.

This provision does not apply when the course remains valid continuing education but the learner later determines that they need different or additional education to satisfy a state, agency, employer, or certification requirement.

Course Access Period

Unless otherwise stated at the time of purchase, learners are provided up to 365 days from the date of purchase to complete the course.

The purchase is for the educational course and the opportunity to complete it within the stated access period. It is not a subscription or guarantee of perpetual access.

Refunds are not provided solely because a learner did not complete the course before the access period expired.

Failure to Complete or Pass a Course

Refunds are not normally available because a learner:

• Does not complete the course;
• Does not complete it before the access period expires;
• Does not pass an examination or assessment;
• No longer needs the continuing-education credit; or
• Changes their certification or career plans after purchasing the course.

MedConEd may, when appropriate, provide reasonable assistance or allow additional attempts in accordance with the requirements of the applicable course.

How to Request a Refund

Refund requests should be submitted to MedConEd and should include:

• The learner's name;
• The email address associated with the account;
• The course purchased;
• The approximate purchase date; and
• The reason for the refund request.

Approved refunds will be returned to the original payment method whenever possible. Financial institutions and payment processors may require additional time before the refund appears on the customer's account.

Exceptions

MedConEd may make reasonable exceptions to this policy when unusual circumstances warrant it.

Nothing in this policy limits any refund or consumer rights that may be required by applicable law.

Revision date: September 20, 2026.